Our average production time from inception to delivery is about four weeks.
Crafty Kate Turnaround Time
Our average production time from inception to delivery is about four weeks, although we do offer a fast-track service for an additional charge of £25 – we know how special occasions like birthdays and Christenings can creep up on you! Fast track is not available over the Christmas period, which for us starts in September, with a cut-off date of about mid-October. Having said that, like Santa and his elves we have been known to work through the night to complete a toy box in time for Christmas, so don’t give up on an enquiry if you’ve missed the deadline.
From the moment you contact Crafty Kate you can rest assured that your little one’s toy box is in safe hands. Once you’re happy with the colours and design we will set all the details out for you on your invoice, payment of which constitutes a firm order. We are obliged to ask for full payment before we begin work on your toy box; each one is hand painted and unique to you and so would be very difficult to re-home in the unlikely event of you changing your mind. Payment can be made at your bank or online, and we can also accept Paypal for a minimal charge. We will acknowledge receipt of payment and contact you again upon completion to advise delivery details.
Our preferred carriers are FedEx, a company we’ve found to be extremely reliable. However, very occasionally a toy box may be damaged in transit and if this happens, our talented Production Manager, Magic Mike, springs into action. Mike oversees our production process in our workshop and has travelled many miles to customers’ homes in order to restore the perfection of a toy box damaged in transit. Mike enjoys meeting our customers, especially the little ones who love to demonstrate the sirens, hoots and actions of their toys as they take them out of their toy box. It’s all part of the Crafty Kate aftercare service which is second to none, and we do our very best to maintain and protect our good name and reputation.